33 connected strategy for asian wealth management ^Top informed and precise investment decisions. A 2016 study found that on average people provided with financial coaching reported an increased sense of confidence in their finances and reduced feelings of financial stress36. • Lowers fulfilment cost: A digitally delivered coach behavior experience would dra- matically reduce fulfilment costs by reducing the need for clients to call advisors or vice versa for basic behavioral follow throughs (e.g., regular portfolio reviews, coaching not to sell immediately following market declines) Figure 13: DBS Nav Planner delivers a Coach Behavior connected customer experience 36 “Financial Coaching: A Strategy to Improve Financial Well-Being, Consumer Financial Protection Bureau, 2016 Personalized automated insights… Connected coach ‘nudges’ Connections with other financial institutions to allow for aggregation across all accounts Ongoing client-driven data validation Source: DBS Nav Planner; Authors' analysis