“Depending on what you say, parents of terminally ill will children react emotionally. “You could get anger, you could get tears, you could get denial. And you could be left with questions about whether what you said was too much of soft pedaling, or too blunt,” MacDuffie said. Finding ways to empathetically deliver sensitive information is where the AR training platform helped, he explained. “You actually have a heightened emotional and visceral experience while you're practicing – and it makes you more ready to do it later.”