6 connected strategy for asian wealth management ^Top • How do Connected Strategies enable shifts from transactional interactions to per- sonalized, connected customer relationships? • Which players in Asia are already implementing such experiences? What are their results thus far? • What are the new, innovative connection architectures that are emerging? implications Our analysis leads us to the following seven implications for wealth managers. 1. Connected wealth managers will augment their digital channel experiences and ca- pabilities for advice and decision making, going beyond transactional convenience. 2. Connected wealth managers will redefine the role, skillset and economics of advisors. 3. The channel mix will change materially, reducing share for traditional bank-based wealth managers. 4. Connected wealth managers with automated, data-driven advice capabilities will gain operating leverage and progressively reach a ‘Turing Test’ moment. 5. The industry’s ecosystem will broaden further as connected wealth managers adopt a ‘string of pearls’ partnership approach along the entire customer journey. 6. Connected wealth managers will blend skillsets and client experiences from tech- nology-led firms with new ways of delivering unbundled, personalized solutions. 7. Connected wealth managers will partner with regulators to shape tomorrow’s rules of engagement.
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