2 connected strategy for asian wealth management ^Top Contents Introduction .......................................................................................... 3 1. Wealth Management in Asia—current state of play ........7 Customer needs and journey ......................................................................................7 Current business models .............................................................................................11 Economics of current models — the efficiency frontier .................................... 13 2. Connected Strategy ......................................................................16 What is a Connected Strategy ..................................................................................16 Why connected strategies for wealth management ..........................................19 3. Connected Customer Experiences ...........................................22 Respond-to-desire ....................................................................................................... 22 Curated offering ........................................................................................................... 25 Coach behavior ............................................................................................................30 Automated execution .................................................................................................34 Redesigning information flows ................................................................................ 39 Digital trust and connected experiences ..............................................................43 4. Connection Architectures ........................................................45 Connected Retailers ....................................................................................................45 Connected Producers .................................................................................................48 Connected Market Makers .......................................................................................50 Crowd Orchestrators ..................................................................................................54 Peer-to-Peer Network Creators ............................................................................... 55 Monetization and benefits ........................................................................................ 59 5. Looking Ahead ................................................................................63 Implications for wealth managers ........................................................................... 63 Key questions to address .......................................................................................... 72 Epilogue ...........................................................................................................................74